Troubleshoot Error: Avatar Picture Don’t Show in New Blackberry Messenger 5.0 Solution and Fix
This has become a common issue and faq posted by users of Blackberry messengers in our blog and forum.
The usual recommend ways to solve this issue are:
- do the standard battery pull,
- request the particular contact to update and change their photo,
- re-download the BBM 5.0
- re-add the contact.
Blackberry troubleshoot tips are never guaranteed to work in all Blackberry as all users have different Blackberry Handheld and os versions.
If these methods do not work for you, try deleteing the contact and request a new invite / add pin.
RIM has published a knowledge base article with a workaround to this issue since there is no resolution (right now).
Here’s the workaround provided by RIM:
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. Highlight the affected user.
3. On the contact list screen, press the Menu key.
4. Select Delete Contact.
5. To add the contact again, invite them by using scan a barcode or by email.
Once you re-invite the contact they will need to re-accept. Once the contact accepts you should both be able to see each others’ avatars. Keep in mind that both parties must be running BBM 5.0.
You can download it OTA from
I would also suggest everyone to Download the latest version of Blackberry messenger (currently 22.214.171.124) as some users may still have the problematic 126.96.36.199-56 versions and have not upgraded to the latest version.
Please share with us your experience in solving this issue, if the above methods have worked for you. Or if you have any different methods to solve this issue.
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Source: Avatar Picture Wont Show Blackberry Messenger Fix | BerryIndo.com http://www.berryindo.com/avatar-picture-wont-show-blackberry-messenger-fix/#ixzz0nUUGclBN